What is your cancellation and refund policy?

We require at least 24 hours' notice for cancellations. Cancellations made within less than 24 hours will incur a fee equivalent to 50% of the scheduled session cost. No-shows will be charged the full session fee. Refunds are available for cancellations made at least 7 days in advance of an appointment, but no refunds are issued for missed appointments or services already rendered. If you're dissatisfied with a session, please contact us within 7 days to discuss a resolution.

What is your refund policy for prepaid packages or sessions?

Refunds for prepaid packages or sessions are only available if the request is made within 7 days of purchase and no sessions have been used. After 7 days, refunds are not available, but you may transfer the remaining sessions to another person.

What methods of payment do you accept?

We accept major credit cards and debit cards. Payments made by credit card will incur a 2.9% processing fee. This fee is non-refundable. We offer packages for multiple sessions at a discounted rate. Please inquire during your consultation for more details. We do not directly accept insurance. However, you may be able to submit your receipt for reimbursement through your insurance provider if your plan covers holistic nutrition services.

What information do I need to provide in the intake form?

The intake form will be emailed to you upon booking and requires information about your health history, lifestyle, and specific goals, such as personal growth or relationship improvement, along with any challenges you’re currently facing. It's important to fill out the form completely to ensure a personalized experience during your consultation. If needed, you can update the form by contacting us before your first session. For any changes after your initial consultation, please let us know as soon as possible.

What should I expect during my first appointment?

Your first appointment will involve a comprehensive assessment of your health history, personal background, and current challenges. We will discuss your goals and create a personalized coaching plan, designed to help you move forward with clarity, resilience, and practical strategies tailored to your needs. Initial consultations typically last 60-90 minutes, while follow-up sessions are usually 45-60 minutes.

Can I reschedule my appointment?

You can reschedule your appointment with at least 24 hours notice. If rescheduling with less than 24 hours' notice, a $30 fee may apply. All rescheduled appointments must occur within 30 days of the original date. Late arrivals will still end at the scheduled time, and the full fee will apply. If you're more than 15 minutes late, your appointment may need to be rescheduled.

Do you offer online or virtual consultations?

Yes, we offer both in-person and online consultations. Please specify your preference when booking your appointment.

What should I do if I have a dietary or health emergency?

For emergencies, please contact your healthcare provider or go to the nearest emergency room. Our services are designed for general wellness and guidance, not for emergency care. Our services are for educational purposes only and are not intended to diagnose, treat, cure, or prevent any disease. The content is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician with any questions you may have regarding a medical condition.

How do I prepare for my first appointment?

Please bring any relevant medical history or dietary records. It is also helpful to bring specific questions or goals related to your personal growth, life transitions, or emotional well-being.

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