What is your cancellation policy?

Cancellations will be allowed within 24 hours before the session.

What is your cancellation and refund policy?

Cancellation and refund policy requires at least 24 hours’ notice (one business day) before your scheduled appointment. Cancellations made with less than 24 hours' notice and no-shows will be charged the full session fee. Refunds are available for single sessions only if canceled with proper 24-hour notice. Refunds are not issued for workshops, online courses, or services that have already been provided.

What is your refund policy for prepaid packages or sessions?

Refunds for prepaid packages or sessions are available only if requested within 7 days of purchase and no sessions have been used. After 7 days, refunds are not available. However, you may transfer any remaining sessions to another person.

What methods of payment do you accept?

We accept all major credit and debit cards. Please note that credit card payments incur a 3% processing fee. We do not directly accept insurance. However, you can submit your receipt for reimbursement through your insurance provider if your plan covers holistic nutrition services. We recommend checking with your provider in advance.

What information do I need to provide in the intake form?

The intake form will be sent to you via email upon booking, depending on the session or program you selected. It asks for details about your health history, lifestyle, goals, and any current challenges. Completing the form thoroughly is important for a personalized consultation. If you need to make updates, you can contact us before your first session.

What should I expect during my first appointment?

Your first appointment will involve a comprehensive assessment of your health history, lifestyle, and dietary habits. We will discuss your goals and create a personalized coaching plan designed to help you move forward with clarity, resilience, and practical strategies tailored to your needs. Initial consultations typically last 60-90 minutes, while follow-up sessions are usually 45-60 minutes.

Can I reschedule my appointment?

If you need to reschedule an appointment, you must provide at least 24 hours’ notice (one full business day in advance). Requests made with less than 24 hours' notice will be charged the full session fee. Late arrivals will end at the originally scheduled time. If you're more than 15 minutes late, your session may need to be rescheduled.

Do you offer online or virtual consultations?

Yes, only online consultations are currently available. This allows for flexible scheduling and access from the comfort of your home, no matter your location. All sessions are conducted through a secure video platform to ensure privacy and convenience.

What should I do if I have a dietary or health emergency?

If you have a dietary or health emergency, contact your healthcare provider or go to the nearest emergency room immediately. Our services are for general wellness and educational purposes only—they are not intended for emergency care or to replace professional medical advice, diagnosis, or treatment. Always consult your physician for any medical concerns.

How do I prepare for my first appointment?

To prepare for your first appointment, complete the intake form at least 24 hours in advance. Make sure you’re in a quiet, distraction-free space and that you’re dressed comfortably. Have any relevant medical history or dietary records ready, and consider bringing specific questions or goals related to your well-being.

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