Privacy Policy

At Sofia Health, LLC ("Sofia Health," "us," "our," or "we"), we are committed to safeguarding the privacy of our visitors and users. This Privacy Policy, along with our Terms and Conditions, explains how we collect, use, and protect your information, including any data we may collect through our website, services, and app. By accessing and using our website (the "Website"), you consent to our collection, use, and disclosure of your information and the practices described in this policy.
We may update this Privacy Policy at any time and without notice, and we encourage you to review it periodically. Your continued use of the Website signifies your acceptance of the revised policy.

1. Information We Collect

A. Technical Information

Our Website’s server and management system routinely collect information about the origin and site navigation of visitors and users to this Website. This data might include technical information (e.g., your processor type, processor speed, operating system type, browser type, audio devices, modem devices, video cards, page views, and protocol address). Collected technical information is not linked to any of your personal identifying information. Sofia Health, LLC may use this information to manage or modify this Website.

B. Personal Information

We collect personally identifiable information only when you voluntarily provide it, such as when you fill out forms, subscribe to our services, or make purchases. This may include your name, email address, phone number, and payment details.

C. Cookies and Tracking Technologies

We use cookies and similar technologies to collect anonymized information about how our visitors use this Website. This allows us to improve the Website and personalize your visit experience. Cookies are small data text files that are sent from a server computer to your computer during a web browsing session. The cookies are typically stored on your computer’s hard drive, and websites use them to simulate a continuous connection to that site and to allow a computer to automatically identify your browser when you visit the website. Some browsers automatically accept cookies, but you may be able to prevent cookies by changing your browser’s settings. If you disable cookies, it may impair your ability to use some features of this Website. Please visit www.allaboutcookies.org if you want to learn more about cookies. 

D. Google User Data

 When using certain features on the Website or app that require Google services (e.g., Google Analytics or Google Calendar), we may access user data from Google. This data may include, but is not limited to, Google profile information and user interactions with the services we provide (e.g., calendar events and analytics data). We do not store or share Google user data beyond what is necessary for operational purposes.

E. Google Calendar Services

 Sofia Health uses Google Calendar for appointment management and event synchronization. By using this feature, we may access: Event details (e.g., time, date, description) and Google profile information (e.g., name, email address).

F. Google Analytics

 Sofia Health uses Google Analytics, a web analytics service provided by Google, to understand how users interact with our Website. Google Analytics uses cookies to collect anonymized data, including pages visited, time spent on the site, and referring websites. This data helps us improve our Website and services. Google Analytics does not collect personally identifiable information unless you provide it through forms or sign-ups on our Website.

2. Data Retention and Deletion

A. Retention Period

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy, including to provide services to you, comply with legal obligations, resolve disputes, and enforce agreements. For example, if you have an account with us, we will retain your data until you request its removal, unless otherwise required by law.

B. Retention of Google User Data

We retain any Google user data accessed by our application only as long as necessary to provide our services. You have the right to request that your Google data be deleted. Upon receiving such a request, we will take reasonable steps to delete your Google data from our records in accordance with Google’s policies.

C. Deletion of Data

 You have the right to request deletion of your personal data at any time. Upon receiving such a request, we will take reasonable steps to delete your data, unless retention is required for legal or legitimate business purposes. You can contact us at privacy@sofiahealth.com to request data deletion.

3. Use of Your Information

Sofia Health may use personally identifiable information that you share with us as follows. We may use it: (1) if you elect to receive information about Sofia Health’s programs, items, or services, to provide you with such information, including for our own marketing and promotional materials; (2) to improve this Website; (3) to process transactions and manage your account; (4) to respond to customer service inquiries and enhance user experience; and (5) to create non-personal summary or aggregate data for business analysis, market analysis, communications management, research, planning, and other lawful purposes. We will never sell or lease your information.

A. Google User Data

 Sofia Health uses Google user data, such as calendar events and profile information, to provide seamless integration of Google Calendar for appointment management. This data is not shared with external parties unless required by law.

B. Google Analytics

 Sofia Health uses Google Analytics data for internal purposes to monitor and improve the Website’s performance. This includes understanding user behavior, optimizing website content, and improving user experience. The data is aggregated and anonymized.

4. Do not provide us with your PHI

We take confidentiality and privacy seriously. Our Privacy Policy details how Sofia Health approaches the confidentiality of its visitors and clients. We take our responsibility to protect the privacy of your information seriously. However, because this Website is not intended to transmit or store protected health information (“PHI”), Sofia Health’s activities, as they relate to this Website, may not comply with the Health Insurance Portability and Accountability Act (“HIPAA”). The protections extended to our practice’s records and data are not necessarily extended to non-PHI-related information shared or transmitted on this Website, unless expressly stated otherwise.

A. We have no affirmative duty to monitor the information that you provide.

 It is important that you not use, provide, transmit, store, or disclose any PHI through our Website. Other than as necessary to schedule an appointment or submit an inquiry through any HIPAA-compliant third-party vendor’s portal, we have no affirmative duty to monitor the sensitivity or type of data you may provide, transmit, store, or disclose while using this Website. If we have actual knowledge that you are using, providing, transmitting, storing, or disclosing PHI through our Website, we may revoke your access to the Website and its Content.

B. You indemnify Sofia Health against damages from your sharing of PHI.

 If you use, provide, transmit, store, or disclose PHI in connection with this Website or its Content (in violation of this Privacy Policy and our Terms & Conditions), you agree to indemnify Sofia Health against any damages, losses, liabilities, judgments, costs, or expenses (including reasonable attorney fees and costs) arising from such use, provision, transmission, storage, or disclosure of PHI.

5. Sharing of Your Information

We do not sell or lease your personal information to third parties. However, we may share your information with trusted third-party service providers who help us operate our business and provide our services, such as payment processors, marketing service providers, and analytics companies.

A. Google User Data

 Sofia Health only shares Google user data with our platform to synchronize calendar events and manage appointments. We do not share this data with external parties unless required by law or necessary to provide you with our services.

B. Google Analytics

 Google Analytics data is used solely for internal analysis. We do not share Google Analytics data with third parties unless required for operational purposes or by law.

6. Your Rights and Choices

A. Opting Out of Communications

 If you no longer wish to receive marketing communications from us, you can opt out by clicking the unsubscribe link in our emails or contacting us via the Help Center.

B. Accessing and Updating Your Information

 You have the right to access, correct, or update the personal information we hold about you. You can do so by logging into your account or contacting us via the Help Center.

7. Security Measures

We use industry-standard security practices to protect your information from unauthorized access, alteration, or destruction. While we strive to protect your data, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Security of Third-Party Websites

Sofia Health may provide links in this Website to unaffiliated third-party websites. If you follow these links, you demonstrate your agreement that we are not responsible for and do not control the information on these websites. Prior to following any third-party link, you should review that website’s privacy policy and terms of use, as your visit to the website may bind you to those third-party terms and policies. 

9. Children's Privacy

This Website is not intended or designed to attract children under the age of eighteen, and we do not collect personally identifiable information from any person whom we know to be under the age of eighteen. If we inadvertently come to possess personally identifiable information about a child under the age of eighteen, we will not knowingly disclose that information to any third party.

10. Not Subject to California’s Shine the Light Law  

We are located in the State of California. Because Sofia Health has fewer than 20 employees, we are not subject to California Civil Code Section 1798.83 (commonly known as the “Shine the Light” law).

11. European Union’s General Data Protection Regulation (“GDPR”)

The European Union (“EU”) has adopted the General Data Protection Regulation (“GDPR”). The GDPR is an expansive data privacy and protection framework of laws designed to protect the personal data of individuals located in the EU. The GDPR applies to an entity that maintains an establishment in the EU if it processes personal data in the context of that EU establishment.
Sofia Health markets to, interacts with, seeks to attract, and provides services to people and companies in the United States. However, Sofia Health may also market to, interact with, seek to attract, and provide services to people and companies in the European Union. As such, Sofia Health shall comply with the requirements of the General Data Protection Regulation.  

12. Google User Data: Retention and Deletion

We retain any Google user data accessed by our application only as long as necessary to provide our services. You have the right to request that your Google data be deleted. Upon receiving such a request, we will take steps to delete your Google data from our records in accordance with Google’s policies.

13. “Do Not Track” Feature

For some web browsers, a “Do Not Track” feature is available to signal that you do not want the websites that you visit to track your online activity. How browsers communicate and respond to the Do Not Track feature is not yet uniform. For this reason, like with many other websites, Sofia Health’s Website does not currently respond to or alter its practices in response to a Do Not Track signal. By your continued use of our Website, you acknowledge and understand that third parties may collect personal information regarding your online activities over time and across different websites when you visit Sofia Health’s Website or other websites and services. To find out more about the “Do Not Track” feature, you may visit www.allaboutdnt.com.

14. Social Media

A. How We Monitor Social Media

Sofia Health may be active on social media, and we encourage your participation in our social media channels. This may include our blog(s), Facebook, Twitter, Tumblr, YouTube, LinkedIn, TikTok and other channels (collectively, our “social media”). We may expand or narrow our available social media channels without notice, and this policy applies to our activities on any social media outlet, on this Website, and on those websites and social media accounts that you access through our affiliates. 
Your participation in our social media channels demonstrates your agreement that Sofia Health may monitor and remove any postings or content that, in its sole discretion, we deem to be inappropriate. 

B. Our Social Media Activity Does Not Constitute Health Advice

 Our social media postings and content do not constitute medical or healthcare advice, and they are not a substitute for the advice of a licensed healthcare professional who is familiar with your health history. Even if the posting user is a licensed healthcare professional, their comments should not be construed as personal health advice. If you have a medical concern, you should always personally consult with a healthcare provider. Please contact us directly to schedule an appointment. In an emergency, you should call 911.

C. We Prohibit Certain Content on Our Social Media

 Your activity on Sofia Health’s social media is public, and information shared on social media often cannot be un-shared. Your decision to post something may be irrevocable, or incapable of being undone. Please be cautious to not disclose personally identifiable information, such as your location, medical history, or financial information.
Accordingly, you alone are responsible for your activity on Sofia Health’s social media. You specifically agree not to (1) Misrepresent yourself or use another person’s identity; (2) Engage in harassment, defamation, personal attacks, spam, offensive content, or illegal activities; or (3) Publish illegal, obscene, defamatory, threatening, unlawful, disruptive, profane, harassing, or abusive content.

D. We Have No Duty to Monitor Our Social Media Accounts

 Sofia Health may, but has no affirmative duty to, oversee its social media accounts. Your use signifies your understanding that Sofia Health may monitor, prohibit, restrict, block, suspend, terminate, or delete your access to its social media at any time. We may review, edit, and/or delete anything you publish on its social media without notice and in our sole discretion.

E. Visitors May Reproduce Postings on Our Social Media

 If you post content on Sofia Health’s social media, you provide us with a non-exclusive, royalty-free, and worldwide license to reproduce, distribute, edit, reformat, publish, or display the content for any purpose. You acknowledge that Sofia Health cannot and does not control the conduct of other visitors to its social media, who may reproduce visitors’ posts without permission. 
The opinions expressed by individuals who are unaffiliated with Sofia Health do not reflect the opinions of Sofia Health.

15. This Privacy Policy is hereby incorporated into Terms & Conditions

This Privacy Policy is hereby incorporated into our website Terms & Conditions. By using this Website, you signify that you have read, understood, and agree to be bound by this Privacy Policy and the Terms & Conditions. Do not use this Website if you do not agree to this. Your continued use of this Website signifies your agreement to any changes that Sofia Health may make to this Privacy Policy or to our Terms & Conditions. 

16. How to Contact Us

If you have any questions or comments about this Privacy Policy please contact us at the phone, email or mailing address provided on this website.